Ordering & Customization

• Do you offer volume discounts for large corporate orders?
  Yes. We specialize in outfitting entire offices, contact centers, and enterprise teams. Please contact our corporate sales team with your headcount requirements for custom volume pricing.

• Can you help us choose the right headsets for our specific unified communications (UC) platform?
  Absolutely. As certified partners with leading headset brands, we can match you with models officially optimized and certified for platforms like Microsoft Teams, Zoom, Cisco Webex, and Google Meet.

• Are we able to request demo or trial units before making a bulk purchase?
  Yes, we offer hardware evaluation and demo programs for qualifying corporate clients so your IT team can test compatibility and user comfort before rolling out a full deployment.

 

Compatibility & Setup

• How do I know if a headset is compatible with my existing desk phones or laptops?
  Compatibility depends on your specific phone models and hardware connections (USB-A, USB-C, Bluetooth, or RJ9). You can use our online compatibility guide or chat with a specialist to verify the exact cables or EHS (Electronic Hook Switch) adapters you might need.

• Do you provide technical support for deployment and software updates?
  Yes. As an authorized partner, we assist with initial deployment guidance and can have the manufacturers show your IT team how to use centralized software (like Jabra Xpress or Poly Lens) to mass-update firmware and manage settings.

 

Warranty & Support

• What kind of warranty comes with the headsets, and how do I handle replacements?
  All of our headsets come with full manufacturer warranties (typically 1 to 3 years depending on the brand and model). Because we are an authorized partner, your warranty is fully guaranteed, and we can help expedite the RMA (Return Merchandise Authorization) process if a device defects.

• What is your return policy for corporate purchases?
  We offer a 15-day return policy for unopened, resalable items. For bulk orders or deployed equipment, returns are subject to our standard corporate terms. Please review our full returns page or contact your account manager for specifics.

• Can we purchase extended warranties or accidental damage protection?
  Yes. We offer extended service plans and premium support packages beyond the standard manufacturer warranty to ensure your team experiences zero downtime.

 

Shipping & Logistics

• Can you ship headsets directly to our remote employees' homes?

Yes, we offer split-shipping and drop-shipping logistics. We can take a single bulk order and ship individual headsets directly to your remote workers across the country, complete with tracking for your IT department.

• What states do you ship to?

We ship to any state within the Contiguous U.S.

• Are the headsets you sell brand new and genuine?

Yes. We only sell 100% authentic, brand-new products sourced directly from the manufacturers.

Being an authorized partner guarantees you will never receive counterfeit goods or grey-market items.

• What carriers and shipping times do you use?

We ship items via FedEx and UPS depending on location and stock.  All items are typically delivered within 2-4 business days, however, due to some manufacturers restrictions items can be delayed, although very rare.

 

Repair Program

• Do you offer repairs or refurbished equipment?

Yes, please utilize the “Contact Us” or “RFQ” links so we can get in touch about your specific inquiry.

 

About Us

• Where can I find more information about your company or value-added services?

Please visit the “About Us” section at the top of the homepage for a fun slideshow detailing our mission and all of the features and benefits you deserve.